Free delivery on orders over $100
The terms and conditions apply to the use of all the H.A.G. Import Corpn (Australia) Pty Ltd websites. By placing an order with us, you are agreeing to accept these terms and conditions (The Conditions).
Please note, these terms and conditions can potentially change at any time, and it is your responsibility to check these terms and conditions regularly before ordering products in case there are any changes. If you do not agree with the terms and conditions set out below, you should not use or access these websites.
If you have any queries relating to our terms and conditions, please contact the Customer Service team before placing an order.
The following terms and conditions will apply between you and H.A.G. Import Corpn (Australia) Pty Ltd, when you purchase an item from maxwellandwilliams.com.au. The terms do not affect your statutory rights.
You agree fully to indemnify, defend and hold us, and our officers, directors, employees, agents and suppliers, harmless immediately on demand, from and against all claims, liability, damages, losses, costs and expenses, including reasonable legal fees, arising out of any breach of the Conditions by you or any other liabilities arising out of your use of this Website, or the use by any other person accessing the Website using your shopping account and/or your Personal Information.
When placing an order, you warrant that any and all information given is accurate and complete.
H.A.G. Import Corpn (Australia) Pty Ltd will be happy to honour our obligations under the Australian Consumer Law if any product is damaged, faulty or incorrectly shipped through any circumstance that is in our error.
Maxwell & Williams Cutlery
Maxwell & Williams guarantee this product to be free of material and manufacturing defects for 25 years under normal domestic use. Damage caused by misuse or abuse is not covered by this guarantee. Maxwell & Williams will at its discretion, repair or replace at no charge unsatisfactory products which are deemed faulty under this guarantee.
To make a claim against this guarantee, please contact our Customer Service department at customerservice@hag.com.au
Provided your claim is found to be valid HAG Import Corpn. Australia Pty Ltd all expenses incurred in the making of a claim against this guarantee will be borne by HAG Import Corpn. Australia Pty Ltd.
This guarantee is provided by:
HAG Import Corpn. Australia Pty Ltd, 11-27 Millers Road,
Brooklyn, Vic 3012 Australia. Ph. 03 9318 0466
This guarantee is in addition to other rights and remedies you may have under law in relation to this product.
Our goods come with guarantee that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
Maxwell & Williams Salt & Pepper mills –
Your Maxwell & Williams mill contains the finest quality materials to ensure durability and reliability. We are so confident of the quality of our mills that your mill is guaranteed for 5 years. Maxwell & Williams guarantee this product to be free of material and manufacturing defects for 5 years under normal domestic use. Damage caused by misuse or abuse is not covered by this guarantee. Maxwell & Williams will at its discretion, repair or replace at no charge unsatisfactory products which are deemed faulty under this guarantee.
To make a claim against this guarantee, please contact our Customer Service department at sales@maxwellandwilliams.com.au
Provided your claim is found to be valid HAG Import Corpn. Australia Pty Ltd all expenses incurred in the making of a claim against this guarantee will be borne by HAG Import Corpn. Australia Pty Ltd.
This guarantee is provided by:
HAG Import Corpn. Australia Pty Ltd, 11-27 Millers Road,
Brooklyn, Vic 3012 Australia. Ph. 03 9318 0466
This guarantee is in addition to other rights and remedies you may have under law in relation to this product.
Our goods come with guarantee that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
Maxwell & Williams BakerMaker –
Maxwell & Williams guarantee this product to be free of material and manufacturing defects for 25 years under normal domestic use. Damage caused by misuse or abuse is not covered by this guarantee. Maxwell & Williams will at its discretion, repair or replace at no charge unsatisfactory products which are deemed faulty under this guarantee.
To make a claim against this guarantee, please contact our Customer Service department at sales@maxwellandwilliams.com.au
Provided your claim is found to be valid HAG Import Corpn. Australia Pty Ltd all expenses incurred in the making of a claim against this guarantee will be borne by HAG Import Corpn. Australia Pty Ltd.
This guarantee is provided by:
HAG Import Corpn. Australia Pty Ltd, 11-27 Millers Road,
Brooklyn, Vic 3012 Australia. Ph. 03 9318 0466
This guarantee is in addition to other rights and remedies you may have under law in relation to this product.
Our goods come with guarantee that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
Other -
In case of any product related queries and concerns, please reach out to: sales@maxwellandwilliams.com.au
We do not accept liability (except as set out below) for any errors and omissions and reserve the right to change information, prices, specifications and descriptions of listed goods, products and services.
All rights, including copyright, in the content of the maxwellandwilliams.com.au web pages are owned or controlled by H.A.G. Import Corpn (Australia) Pty Ltd. In accessing maxwellandwilliams.com.au web pages, you agree that you may only download the content for your own individual and non-commercial use. You are not permitted to copy, broadcast, download, store (in any medium), transmit, show or play in public, adapt or change in any way the content of the maxwellandwilliams.com.au web pages for any other purpose whatsoever without the prior written permission of H.A.G. Import Corpn (Australia) Pty Ltd.
We can not be held responsible for material displayed on third party websites or any other written material. The only prices that apply for H.A.G. Import Corpn (Australia) Pty Ltd products are those stated on the H.A.G. Import Corpn (Australia) Pty Ltd material. We can not vouch for the reliability of prices stated on shopping directories or through any other third party.
Waiver
No waiver by us shall be construed as a waiver of any proceeding or succeeding breach of any provision.
Survival
Each provision of the Conditions shall be construed as separately applying and surviving even if for any reason one or other of those provisions is held to be inapplicable or unenforceable in any circumstances.
Entire agreement
These Conditions govern our relationship with you. Any changes to these Conditions must be in writing and signed by both parties. In this way, we can avoid any problems surrounding what H.A.G. Import Corpn (Australia) Pty Ltd and you are expected to do. You confirm that, in agreeing to accept the Conditions, you have not relied on any representation save insofar as the same has expressly been made a term of these Conditions and you agree that you shall have no remedy in respect of any representation. Your Statutory Rights are not affected by these terms and conditions. Nothing in this Clause shall limit or exclude our liability in respect of any fraudulent or negligent misrepresentation whether or not such has become a term of the Conditions.
Law
The Conditions shall be governed by and construed in accordance with the laws of Australia and you irrevocably submit to the exclusive jurisdiction of the courts of Australia.
Promotions
12 Days Until Christmas Giveaway
13TH Dec – 25th Dec 2024
TERMS AND CONDITIONS
NO PURCHASE NECESSARY TO ENTER OR WIN. A PURCHASE OR PAYMENT WILL NOT INCREASE YOUR ABILITY TO WIN. THIS COMPETITION IS INTENDED FOR THE LEGAL RESIDENTS OF AUSTRALIA ONLY.
1. Entry into and participation in the Competition constitutes acceptance of these Official Rules, which are final and binding in all respects.
2. The MaxwellandWilliamsOfficial Instagram or Official Maxwell & Williams Facebook social competition (the “competition”) is open to Australian residents only, the age of 18 and over. Employees, officers, directors, and contractors of the Sponsor and its subsidiaries and related entities, and any of their respective agencies involved in the administration of any portion of this Competition, are not eligible to enter, nor are the immediate family members (meaning parents, children, siblings or spouses, whether biological, adopted, step or in-law) or household members (whether related or not) of such individuals.
3. The Competition period commences on Friday 13th December 2024 (AEDT) and closes at 6:59pm (AEDT) on Wednesday 25th December 2024 (“Competition Period”).
4. To enter the Competition, eligible persons must, within the Competition Period: (i) follow the applicable Sponsor account for the Competition, which for Instagram can be found at: www.instagram.com/maxwellandwilliamsofficial/ and for Facebook can be found at www.facebook.com/maxwellandwilliamsofficial/ (the “Competition Post”), and (ii) Like the corresponding post, and iii) tag a friend in the comment section and answer/respond to the corresponding post question/prompt. The more creative the entry the better. The Competition is a game of skill only, and chance plays no part in determining the winner. Entry into the Competition is free and eligible persons can enter multiple times. Entries are deemed to be received at the time the applicable comment is posted on the applicable platform during the Competition Period.
5. There are 12 prizes awarded during the competition period. The competition winners will receive a prize packs of various values. Each prize pack RRP is included in the corresponding social post. Prize value is in Australian dollars, is the recommended retail value and is correct as of the date of these Official Rules. If a prize, or any portion thereof, cannot be awarded for any reason, the Sponsor reserves the right to substitute a prize of equal or greater value. The Sponsor does not accept responsibility for any variation in the value of the prize.
6. The winner will be selected as between the 14th of December and the 26th of December, as highlighted in each social post at 11-27 Millers Road, Brooklyn VIC, 3012. The winners will be the eligible entries deemed the most creative by the Sponsor, in Sponsor’s sole absolute discretion, and will be selected from all applicable entries received within the Competition Period. The winners will be notified via personal message or comment or reply from the Sponsor on the winner’s applicable comment on the Competition Post or may also be announced on the Sponsor’s Instagram or Facebook page (as applicable) and/or Sponsor’s website. Arrangements for delivery of the winning prize will be performed after winner validation.
7. For any prize that remains unclaimed by 5:00pm (AEDT) on Friday 31st January 2025 or that is forfeited through ineligibility or otherwise, or if a prize or prize notification is returned as undeliverable, the Sponsor will award the prize to the next eligible entry deemed to be the most creative, and the announcement of such winner, if applicable, will be will occur as soon as practicable thereafter, and such winner will be notified in the manner as set forth in Paragraph 6 above.
8. The Sponsor’s selection of a winner is final. The prize is not exchangeable, transferable or redeemable for cash. All tax and other costs associated with the acceptance or use from the prize are the sole responsibility of the winner.
9. The Sponsor accepts no responsibility for late, lost, incomplete, incorrectly submitted, delayed, illegible, corrupted or misdirected entries, claims or correspondence whether due to error, omission, alteration, tampering, deletion, theft, destruction, transmission interruption, internet or communications failure or otherwise. The Sponsor is not responsible for any change of email address, mailing address, social media handle and/or telephone number of any entrant.
10. The Sponsor reserves the right, in its sole discretion, to modify, cancel or suspend the entire Competition, and award the prize from among all eligible entries received prior to such action, should fraud, virus, bugs or other causes beyond the control of Sponsor corrupt the administration, security or propriety of the Competition. Sponsor reserves the right, in its sole discretion, to disqualify any individual (and their Competition entries) who tampers with the entry process. Automated entries are prohibited, and any use of such automated devices will result in disqualification. As a condition of entering and/or accepting a prize, entrants hereby agree, to the extent not prohibited by law: (a) to release Sponsor, and its parent, affiliate or subsidiary companies, and any of their respective agencies involved in the administration of any portion of the Competition, and each of their officers, directors, employees, contractors and agents, from any and all liability, loss or damage, including, without limitation, any tax liability, arising out of or in connection with the entrant’s participation in the Competition or the awarding, receipt, possession, and/or use or misuse of any prize; (b) that under no circumstances will entrant be permitted to obtain awards for, and entrant hereby waives all rights to claim, punitive, incidental, consequential, or any other damages, other than for actual out-of-pocket expenses; (c) all causes of action arising out of or connected with this Competition, or any prize awarded, shall be resolved individually, without resort to any form of class action; and (d) any and all claims, judgments, and award shall be limited to actual out-of-pocket costs incurred, excluding attorneys’ fees and court costs.
11. All entries, prize images and any copyright subsisting in the entries become and remain the property of the Sponsor who may publish or cause to be published any of the entries received.
12. Unless prohibited by law, the prize winner consents to having their name, entry, social media handle, and photographs they submit (if any) as part of this Competition used by the Sponsor for the purposes of this Competition (including being posted to Sponsor’s social media pages and/or websites) and for other future promotional, marketing and publicity purposes. All personal data submitted by entrants in connection with this Competition will be used, stored and processed by Sponsor in accordance with its Privacy Policy located at https://maxwellandwilliams.com.au/page/privacy-policy
13. Each entrant represents and warrants to the Sponsor that neither the entry, its submission, nor the photographs provided or arranged by the entrant (if any) will breach any law or regulation or the rights of any third party (including any privacy law or intellectual property rights).
14. Incomplete, indecipherable or ineligible entries will be deemed invalid, and the Sponsor will not be liable for any loss or damage whatsoever resulting therefrom. The Sponsor reserves the right to verify the validity of entries and entrants (including the entrant’s identity and address) and to disqualify any entrant who submits an entry that is not in accordance with or breaches these conditions of entry, who tampers with the entry process or who submits an entry that the Sponsor, in its sole discretion deems to be offensive, inappropriate, defamatory or otherwise not in keeping with the spirit of the Competition. Failure by the Sponsor to enforce any of its rights at any time does not constitute a waiver of those rights. The Sponsor reserves its legal rights to recover damages and/or other compensation from a person whom is in breach of these conditions of entry or whom engages in any unlawful or improper conduct calculated to jeopardise the fair and proper conduct of the Competition.
15. This Competition is in no way sponsored, endorsed or administered by, or associated with Instagram or Facebook. Each entrant releases Instagram or Facebook from all liability whatsoever related to the competition.
16. These terms and conditions will be governed and construed in accordance with the laws of Victoria, Australia.
17. The Competition Sponsor is: H.A.G IMPORT CORPN (AUSTRALIA) PTY LTD (ABN 99 197 250 028) of 11-27 Millers Road, Brooklyn VIC 3012 Australia.
The Promoter is H.A.G Import Corpn (Australia) Pty Ltd (ABN 99 197 250 028) of 11 - 27 Millers Rd, Brooklyn Vic 3012, telephone 03 9318 0466 (“Promoter”).