Free delivery on orders over $100
The terms and conditions apply to the use of all the H.A.G. Import Corpn (Australia) Pty Ltd websites. By placing an order with us, you are agreeing to accept these terms and conditions (The Conditions).
Please note, these terms and conditions can potentially change at any time, and it is your responsibility to check these terms and conditions regularly before ordering products in case there are any changes. If you do not agree with the terms and conditions set out below, you should not use or access these websites.
If you have any queries relating to our terms and conditions, please contact the Customer Service team before placing an order.
The following terms and conditions will apply between you and H.A.G. Import Corpn (Australia) Pty Ltd, when you purchase an item from maxwellandwilliams.com.au. The terms do not affect your statutory rights.
You agree fully to indemnify, defend and hold us, and our officers, directors, employees, agents and suppliers, harmless immediately on demand, from and against all claims, liability, damages, losses, costs and expenses, including reasonable legal fees, arising out of any breach of the Conditions by you or any other liabilities arising out of your use of this Website, or the use by any other person accessing the Website using your shopping account and/or your Personal Information.
When placing an order, you warrant that any and all information given is accurate and complete.
H.A.G. Import Corpn (Australia) Pty Ltd will be happy to honour our obligations under the Australian Consumer Law if any product is damaged, faulty or incorrectly shipped through any circumstance that is in our error.
Maxwell & Williams Cutlery
Maxwell & Williams guarantee this product to be free of material and manufacturing defects for 25 years under normal domestic use. Damage caused by misuse or abuse is not covered by this guarantee. Maxwell & Williams will at its discretion, repair or replace at no charge unsatisfactory products which are deemed faulty under this guarantee.
To make a claim against this guarantee, please contact our Customer Service department at customerservice@hag.com.au
Provided your claim is found to be valid HAG Import Corpn. Australia Pty Ltd all expenses incurred in the making of a claim against this guarantee will be borne by HAG Import Corpn. Australia Pty Ltd.
This guarantee is provided by:
HAG Import Corpn. Australia Pty Ltd, 11-27 Millers Road,
Brooklyn, Vic 3012 Australia. Ph. 03 9318 0466
This guarantee is in addition to other rights and remedies you may have under law in relation to this product.
Our goods come with guarantee that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
Maxwell & Williams Salt & Pepper mills –
Your Maxwell & Williams mill contains the finest quality materials to ensure durability and reliability. We are so confident of the quality of our mills that your mill is guaranteed for 5 years. Maxwell & Williams guarantee this product to be free of material and manufacturing defects for 5 years under normal domestic use. Damage caused by misuse or abuse is not covered by this guarantee. Maxwell & Williams will at its discretion, repair or replace at no charge unsatisfactory products which are deemed faulty under this guarantee.
To make a claim against this guarantee, please contact our Customer Service department at sales@maxwellandwilliams.com.au
Provided your claim is found to be valid HAG Import Corpn. Australia Pty Ltd all expenses incurred in the making of a claim against this guarantee will be borne by HAG Import Corpn. Australia Pty Ltd.
This guarantee is provided by:
HAG Import Corpn. Australia Pty Ltd, 11-27 Millers Road,
Brooklyn, Vic 3012 Australia. Ph. 03 9318 0466
This guarantee is in addition to other rights and remedies you may have under law in relation to this product.
Our goods come with guarantee that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
Maxwell & Williams BakerMaker –
Maxwell & Williams guarantee this product to be free of material and manufacturing defects for 25 years under normal domestic use. Damage caused by misuse or abuse is not covered by this guarantee. Maxwell & Williams will at its discretion, repair or replace at no charge unsatisfactory products which are deemed faulty under this guarantee.
To make a claim against this guarantee, please contact our Customer Service department at sales@maxwellandwilliams.com.au
Provided your claim is found to be valid HAG Import Corpn. Australia Pty Ltd all expenses incurred in the making of a claim against this guarantee will be borne by HAG Import Corpn. Australia Pty Ltd.
This guarantee is provided by:
HAG Import Corpn. Australia Pty Ltd, 11-27 Millers Road,
Brooklyn, Vic 3012 Australia. Ph. 03 9318 0466
This guarantee is in addition to other rights and remedies you may have under law in relation to this product.
Our goods come with guarantee that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
Other -
In case of any product related queries and concerns, please reach out to: sales@maxwellandwilliams.com.au
We do not accept liability (except as set out below) for any errors and omissions and reserve the right to change information, prices, specifications and descriptions of listed goods, products and services.
All rights, including copyright, in the content of the maxwellandwilliams.com.au web pages are owned or controlled by H.A.G. Import Corpn (Australia) Pty Ltd. In accessing maxwellandwilliams.com.au web pages, you agree that you may only download the content for your own individual and non-commercial use. You are not permitted to copy, broadcast, download, store (in any medium), transmit, show or play in public, adapt or change in any way the content of the maxwellandwilliams.com.au web pages for any other purpose whatsoever without the prior written permission of H.A.G. Import Corpn (Australia) Pty Ltd.
We can not be held responsible for material displayed on third party websites or any other written material. The only prices that apply for H.A.G. Import Corpn (Australia) Pty Ltd products are those stated on the H.A.G. Import Corpn (Australia) Pty Ltd material. We can not vouch for the reliability of prices stated on shopping directories or through any other third party.
Waiver
No waiver by us shall be construed as a waiver of any proceeding or succeeding breach of any provision.
Survival
Each provision of the Conditions shall be construed as separately applying and surviving even if for any reason one or other of those provisions is held to be inapplicable or unenforceable in any circumstances.
Entire agreement
These Conditions govern our relationship with you. Any changes to these Conditions must be in writing and signed by both parties. In this way, we can avoid any problems surrounding what H.A.G. Import Corpn (Australia) Pty Ltd and you are expected to do. You confirm that, in agreeing to accept the Conditions, you have not relied on any representation save insofar as the same has expressly been made a term of these Conditions and you agree that you shall have no remedy in respect of any representation. Your Statutory Rights are not affected by these terms and conditions. Nothing in this Clause shall limit or exclude our liability in respect of any fraudulent or negligent misrepresentation whether or not such has become a term of the Conditions.
Law
The Conditions shall be governed by and construed in accordance with the laws of Australia and you irrevocably submit to the exclusive jurisdiction of the courts of Australia.
Promotions
Mother’s Day Giveaway
22nd April – 10th May 2025
TERMS AND CONDITIONS
NO PURCHASE NECESSARY TO ENTER OR WIN. A PURCHASE OR PAYMENT WILL NOT INCREASE YOUR ABILITY TO WIN. THIS COMPETITION IS INTENDED FOR LEGAL RESIDENTS OF AUSTRALIA ONLY.
Entry into and participation in the Competition constitutes acceptance of these Official Rules, which are final and binding in all respects.
The Maxwell & Williams x Charlie’s Fine Food Co. Mother’s Day Giveaway (the “Competition”) is open to Australian residents aged 18 years and over. Employees, officers, directors, and contractors of the Promoter and its subsidiaries, related entities, or agencies involved in administration of this Competition, and their immediate family members (parents, children, siblings, spouses) or household members, are not eligible to enter.
The Competition period commences on Tuesday 22nd April 2025 and closes at 11:59pm (AEST) on Saturday 10th May 2025 (“Competition Period”).
There are three weekly competitions and one major prize draw.
To enter the weekly competitions, participants must: i. Follow both @maxwellandwilliams and @charliesfinefoodco on Instagram
ii. Tag a friend in the comments of the applicable competition post
iii. Respond to the post prompt (game of skill)
To enter the major prize draw, participants must: i. Submit their name and email via the official entry form (link in bio or website)
ii. Follow both @maxwellandwilliamsofficial and @charliesfinefoodco on Instagram
The Competition is a game of skill. The most creative and relevant responses (in the case of the weekly tag-to-win) will be selected as winners. For the major prize, a valid entry will be randomly drawn from eligible sign-ups. Entry is free, and participants can enter weekly draws multiple times. The major prize draw is limited to one entry per valid email address.
Prize details:
Week 1 (22–28 April): Baking Moments pack
Week 2 (29 April–5 May): Cocktail Hour pack
Week 3 (6–10 May): Sweet Moments fragrance pack
Major Prize (running entire campaign): Full Affection Collection range and Charlie’s Ultimate Selection Pack (RRP over $700)
Winners will be notified via Instagram DM and/or email within two business days of each draw closing. The Promoter will arrange delivery of the prize following winner validation.
If a prize remains unclaimed by 5:00pm (AEST) on 31st May 2025, the Promoter reserves the right to award it to the next best valid entry or redraw the major prize.
Prizes are not transferable or redeemable for cash. The Promoter is not responsible for any change in prize value or variation from what is stated.
The Promoter is not liable for any technical failure or error that may prevent an entry from being received or considered.
By entering, entrants consent to the Promoter using their name, Instagram handle, and entry content for promotional purposes related to the Competition.
Any personal data submitted will be handled in accordance with the Promoter’s privacy policy:
https://maxwellandwilliams.com.au/page/privacy-policy
This Competition is in no way sponsored, endorsed, or administered by Instagram. By entering, entrants release Instagram from any liability related to the Competition.
These terms are governed by the laws of Victoria, Australia.
Promoter:
H.A.G Import Corpn (Australia) Pty Ltd (ABN 99 197 250 028)
11–27 Millers Road, Brooklyn VIC 3012
Tel: +61 3 9318 0466